FAQs

Consultation

Can I get a personal consultation?
Yes! Just use the "Contact Us" page to get in touch with us personally and we can schedule a one-to-one consultation with you via Google Meet, Facetime or Whatsapp Call.

Shipping

Where do you ship to?
Anywhere in Europe. Contact us for further shipping requests. 

How long is the delivery time?
The jewels from our collections have a delivery time of 3-7 weeks, as they are made once the order has been placed by our expert goldsmith. For bespoke pieces, the design process is not included in the delivery time. Depending on the complexity of the piece, the timings may vary.

How much does shipping cost?
We offer a free shipping within Europe.

Do you accept returns?
We accept returns on any jewel from our collection. A custom-made item or an engraved item from our collection cannot be returned.

Diamonds

Are lab-grown diamonds authentic diamonds?
Yes! Lab-grown diamonds are chemically, optically and physically 100% diamonds, they are identical to diamonds that are mined. Instead of forming deep within the earth, they are created in a plasma reactor that imitates earth’s flaming hot conditions, creating diamonds whose origin is transparent and sustainable.

How are lab-grown diamonds made?

Our lab-grown diamonds are made using modern technology, that has been researched and perfected for the past 30 years. There are two methods of production for created diamonds:

HPHT process (high pressure high temperature):

With the HPHT process the diamonds are created using extreme heat and pressure. It begins with a thin slice of diamond, a „seed“, which contains the atomic blueprint for the new diamond to form. Then, Carbon is added in a plasma reactor and atom-by-atom the diamond lattice forms, just like the process in nature. A unique stone emerges and is cut to perfection for an excellent brilliance. 

CVD method (chemical vapour deposition):

The CVD method takes place in a sealed vacuum chamber, in which a diamond seed is placed. Then, carbon rich gas is inserted. The chamber is heated and due to the extremely high temperatures, the gas breaks down into carbon atoms that in turn attach to the diamond seed. They start building up on each other, forming a diamond. A unique stone emerges and is cut to perfection for an excellent brilliance.

How long does it take to create a lab-grown diamond?
It takes several weeks to grow a diamond in a laboratory, depending on its size.
 
How do you identify a lab-grown diamond?
Only a specialist with the right equipment can tell the difference between a lab-grown diamond and a natural stone. 

Are all lab-grown diamonds flawless?
No. Since laboratory diamonds are grown in similar conditions as found in nature, they have the same variations in color, carat, and clarity like mined diamonds.

Do lab-grown diamonds cost less than natural diamonds?
Yes, most do. Lab-grown diamonds tend to sell at a discount, as there are fewer or no middle men compared to mined diamonds. However, they are priced based on their quality, just like mined diamonds.

What are the 4 Cs?

  1. Color: The color of a diamond is described in letters from D to Z, D being the most precious, rare, and colourless form. I, for instance, is a tinted white with slight coloring. Z has a light yellow or brown color. 
    1. Cut: The cut or the degree of cut determines the sparkle of the diamond, meaning the brilliance coming from how well a diamond’s facets interact with light. If the other 3 C's are perfect (Carat, Color & Clarity) - but the cut is not - then you have an inferior diamond. There are 5 cut grades by GIA (Gemological Institute of America) - Excellent, Very good, Good, Fair and Poor and 5 cut grades by IGI (International Gemological Institute) - Ideal, Excellent, Very good, Good & Fair.
  1. Clarity: The clarity describes how many inclusions or blemishes a diamond contains. The fewer inclusions there are, the more light can be reflected and thus the higher the brilliance. However, many inclusions and blemishes are too tiny to be seen by the naked eye. GIA and IGI use the below grading categories for clarity:

Flawless (FL), Internally Flawless (IF), Very Very Slightly Included (VVS), Very Slightly Included (VS), Slightly Included (SI) and Included (I). 

  1. Carat: The metric „carat“ measures how much a diamond weighs. One carat is defined as 0.2 grams.